Fix power disruption in time or pay compensation: MPERC
BHOPAL: In a consumer-friendly move,Madhya Pradesh Electricity Regulatory Commission (MPERC) is going to make three power distribution companies (discoms) accountable with a compensation for failing to redress consumers’ complaints about power supply disruption in a stipulated time.
The MPERC has prepared a draft tagged “guaranteed standard of performance and level of compensation payable to consumers on default,” for improving services in power sector having more than 1 crore customers across the state.
According to the draft, if a consumer registers a complaint regarding power disruption in his place with the discom and the latter fails to address it in 4 hour, the company has to pay Rs 100 as fine per day in the city and town areas. Similarly, the discom would be liable to pay Rs 100 if it fails to address the complaint of a rural consumer in 24 hours….